JOB TITLE Manager
DEPARTMENT Professional Services
REPORTING TO Senior Manager / Associate Director / Director / Senior Director on projects – Senior Manager / Associate Director / Director / Senior Director in-house.
JOB PURPOSE Responsible for overall Project implementation and project management, Business & Technical Consultancy depending on corresponding area of expertise, as detailed in this document
DUTIES AND RESPONSIBILITIES
• Responsible for implementation project(s). Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies Path Project management methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures for implementation. Minimizes exposure and risk on project.
• Ensures project documents/ reports are complete, current, and stored appropriately and communicated to all stake holders.
• Manages day-to-day client interaction. Sets and manages client expectations and develops lasting relationships with client that helps build/ foster client ties. Communicates effectively with clients to identify needs and evaluate alternative business solutions and continually seeks opportunities to increase customer satisfaction and deepen client relationships
• Manages business and project risks including the development of contingency plans.
• Schedules and organizes system trainings to clients. Liaises with technical support, product management, customer and others to work on usability, reliability, performance and functionality issues.
• Ensures all bugs/ modifications are properly and timely solved.
• Ensures all activities are performed based on the priorities established by the client and/or management.
• Prepares the weekly status report; tracks and reports team hours and expenses on a weekly basis. Manages project budget. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Understands pricing model and billing procedures. Follows up with clients, when necessary, regarding unpaid invoices. Analyzes project profitability, revenue, margins and utilization.
• Identifies business development and "add-on" sales opportunities as they relate to a specific project.
• Facilitates team and client meetings effectively. Holds regular status meetings with project team. Keeps project team, director and head of the dept well informed of changes and implementation.
• Consistently acknowledges and appreciates each team member's contributions. Effectively utilizes each team member to his/her fullest potential and motivates team to work together in the most efficient manner. Mitigates team conflict and communication problems.
• Requests the finance department to issue invoices as per the project progress and based on the contract.
• Reviews and validates all BRDs and TARs before submission to the SW and Product management teams and coordinates with them to meet all clients’ business requirements.
• Conducts effective performance evaluations and mentors those with less experience through formal channels. Team member execute career development plans. Seeks and participates in development opportunities above and beyond training required by Path.
• Suggests areas for improvement in internal processes along with possible solutions.
• S/he must reflect resolution skills as well as leadership skills to be able to face up to the customers and manage the team.
• Has good managerial skills and is thus able to delegate, evaluate and promote a team spirit.
• Be proactive in identifying problems and risks before it occurs and escalates critical issues and project risks to the Senior Manager / Director with the solutions on how to mitigate them.
• Monitors the quality of deliverables of the project.
• Contributes to project implementation in areas of expertise.
• Ensures that all deliverables prepared by consultants are well-structured and of good quality.
• Manage the Project handover to GS successfully.
• Handle in the performance evaluation after the successful completion of the project Go Live and Post Go Live.
• Prepares and maintains records of respective activities as per QMS standards.
• Respects and obeys company rules, policies and procedures.
QUALIFICATIONS & COMPENTENCY SKILLS
• Bachelor degree in Computer Science/ Engineering/ Business/ Banking & Finance from a reputable Institute AND/OR a Masters Degree in Computer Science/ Engineering/ MBA / M Tech.
• The candidate could have experience between 8 to 12 yrs of project management / business consultancy / technical consultancy with bachelor’s degree and In case of master’s degree between 8 to 11 years of relevant experience.
• Very good knowledge of iMAL applications (general business knowledge about entire iMAL modules and 80% application knowledge (business / technical) and about minimum 10 iMAL modules).
• Islamic banking and application knowledge is mandatory.
• Experience in Software Services companies in project management would be of added value.
• PMP certification would be added plus.
• Communicates information directly and clearly. Checks for clarity and understanding during a conversation using active feedback, reflection, and other communication techniques.
• Very good English is a must.
• Ability to manage a team.
• Should be able to establish and maintain a professional relationship with the clients and team members.
• Presumes that change is constant and acts in ways that enable change to occur positively. Promotes teamwork and cooperation within own department and between other departments
• Ready to travel to clients’ site as and when needed.
• Ability to generate additional revenues to the Department.
