Technical support - INTUNE,  All Mindtree location(Hyderabad, Chennai, Bangalore, Pune, Noida, Bhubaneswar, Kolkata)


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Technical support - INTUNE

                      

Designation :Technical support - INTUNE

Skills : Non- SAP  - Intune

Industries : IT/ Computers - Software

Expiry Date : 28 Days Remaining

Total Experience :6 to 7 Year

Relevant Experience :3 to 4 Year

Job Type :Permanent

Job Location :All Mindtree location(Hyderabad, Chennai, Bangalore, Pune, Noida, Bhubaneswar, Kolkata)

Notice Period :20 to 30 Days


Job Description

Job Description

Soft Skills

1.     Leadership - handle technically challenging and politically sensitive customer situations

2.     Strong communications skills – Excellent spoken and written English communication skills

3.     Effective, polished interaction with the customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status, and inspire confidence

4.     The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

5.     Demonstrable troubleshooting skills

6.     Cross-team collaboration

RESPONSIBILITIES

o   Windows Server internals, Microsoft Intune, SCCM, PowerShell Active Directory, Exchange, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), DNS and DHCP – Must have.

o   Experience in Integrate existing System Center Configuration Manager infrastructure (SCCM) with Intune, managing PCs, Macs, and Unix/Linux servers, as well as mobile devices from a single management console, while building on existing investments and skills – Good to have

o   Understanding on Mobile Device Management(MDM) and Mobile Application Management(MAM)

o   Understanding on Rights management

o   Provide resolutions for complex customer issues on Troubleshooting skills

o   Shell scripting is required. PowerShell scripting, Windows/ batch script development and troubleshooting is required.

o   Design and implement Microsoft System Center deployments

o   Must be Good in PC management

o   Provide support for System Engineer who design, install, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications

o   Provide support for system administrator who does administration by deploying software and configuring Windows Firewall settings on computers based upon policies

o   Good understanding of Windows Firewall, group policies and security

 

o   Windows Azure is desired. 


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