Job Description
Soft Skills
1. Leadership - handle technically challenging and politically sensitive customer situations
2. Strong communications skills – Excellent spoken and written English communication skills
3. Effective, polished interaction with the customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status, and inspire confidence
4. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
5. Demonstrable troubleshooting skills
6. Cross-team collaboration
RESPONSIBILITIES
o Windows Server internals, Microsoft Intune, SCCM, PowerShell Active Directory, Exchange, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), DNS and DHCP – Must have.
o Experience in Integrate existing System Center Configuration Manager infrastructure (SCCM) with Intune, managing PCs, Macs, and Unix/Linux servers, as well as mobile devices from a single management console, while building on existing investments and skills – Good to have
o Understanding on Mobile Device Management(MDM) and Mobile Application Management(MAM)
o Understanding on Rights management
o Provide resolutions for complex customer issues on Troubleshooting skills
o Shell scripting is required. PowerShell scripting, Windows/ batch script development and troubleshooting is required.
o Design and implement Microsoft System Center deployments
o Must be Good in PC management
o Provide support for System Engineer who design, install, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications
o Provide support for system administrator who does administration by deploying software and configuring Windows Firewall settings on computers based upon policies
o Good understanding of Windows Firewall, group policies and security
o Windows Azure is desired.
