Job Description
Salesforce Functional Consultant with minimum of 8 years of hands-on experience The Functional Lead is responsible for business process consulting and delivering quality service and solutions to clients by understanding client needs and implementing a solution that provides successful results and outcomes for the client. This position acts as a liaison between technical and non-technical staff to ensure the solution meets the client’s business needs and Mindtree’s highest standards. · Collaborate with team to understand project requirements and translate those requirements into clear and comprehensive user stories · Assist planning and coordination to keep the project on track · Develop proposed solutions to clients and prospects by articulating approach and strategy as it directly relates to meeting project and business objectives · Exceed expectations of the customer by providing high-quality solutions and service, in order to create a mutually beneficial outcome · Understand the intended audiences for the solution, purpose of engaging these audiences, and validate against objectives and success metrics · Communicate any updates of project status and elevate project concerns to Project Manager · Provide future-looking solutions and recommendations based on forthcoming Salesforce releases · Identify internal and project process improvement opportunities · Participate in and lead client facing Sprint demo(s) · Keep current on new technologies as they relate to Salesforce and general application development · Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services · Participate in project closure and “lessons learned” debrief process · Help to ensure project(s) achieve their intended results. Bring forward recommendations on projects to achieve even greater results · Improvement to and maintenance of Business Consulting Services processes and templates Technical Expertise · 2+ years Salesforce, cross-cloud platform configuration or development experience or equivalent CRM experience.
Salesforce.com Consultant with expertise in the areas of Salesforce Automation, CRM, and Marketing. Experience required in consulting assignments and projects across domains like financial services, Insurance, Manufacturing, Retail, Life sciences, Healthcare and Technology. Experience in implementing Salesforce.com based solutions is mandatory.
Key Responsibilities:
Conducting business diagnostics to help clients establish industry-leading customer service/Sales automation solutions, technology, processes, procedures, and training
Creating strategic and tactical recommendations for customers for modifying and enhancing the existing CRM/SFA operations, procedures, and systems
Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring inefficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration
Demonstrating an in-depth understanding of multiple domains
Analyzing the business needs of the clients to help identify business problems and propose solutions, make recommendations for process and business flows, and develop consensus on requirements.
Gathering the Business requirements through interaction, research, and industry-standard model-driven analysis techniques. Be the liaison between the business units, technology teams and support teams. Specific responsibilities include:
Define and Scope Business Areas
Elicit Requirements through Customer workshops
Analyze and document requirements
Communicate Requirements through artefacts like Business Requirements Document, Implementation requirement Document, User stories, Use cases, Wireframes, Data model etc.
Work closely with the Solution Architecture team and the Product Engineering team to conceptualize a solution
Review test scenarios designed by the Quality Assurance team and performed high-level functional testing to ensure high quality of the product.
Maintain the RTM from Requirements to Testing & validate that the solution meets the Requirements
Prepare training manuals and impart training to the end-users
Organize Customer Show & Tells and User Acceptance Testing sessions
Participate in post-live project activities
Serving as the conduit between the customer community (internal and external customers) and the software development team.
Overseeing and creating presales documentation – Presentations, collaterals, POV decks, Customer Response documents etc.
Publishing thought leadership articles and other publications in this space
Reviewing new technologies and developments in Salesforce space and identifying opportunities for improvement.
Communicate any updates of project status and elevate project concerns to the Project Manager.
Experience & skill expectations:
Experience in consulting with fortune 500 companies/industry leaders across industry verticals
MBA from Tier 1 B Schools is advantageous
Good understanding of CRM concepts
5+ years of experience in implementation and management of Salesforce business automation solutions within the space of CRM – SFA / Marketing / Service, CPQ, PRM etc.
3+ years working experience on end to end SDLC of Salesforce.com solutions for at least 2 implementations - Should have a basic understanding on out of box SFDC configurations
Knowledge of and extensive experience with Salesforce.com Sales Cloud, Service Cloud, Collaboration, Communities, sites, mobility solutions etc. (Candidates with consultant certifications in Sales cloud and service cloud are preferred)
Strong understanding of enterprise integration - Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.
Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering
Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user/training documentation etc.), hands-on detailed systems, data modelling, development, conducting end-user training and implementation.
Good understanding of Agile methodologies and tools, especially prioritization and management of flexible scope
Experience as a pseudo-Product owner/ SCRUM master and capability to maintain a robust well prioritized & estimated Product Backlog.
Ability to build a business case, develop ROI matrix and produce business roadmaps
Adept at handling pressure situations involving multiple region client teams, multi-vendor situations and global project teams
Ability to work creatively and analytically in a problem-solving environment
Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users
Ability to work effectively in a remote, virtual, global environment
Ability to effectively perform both in a team and as an individual contributor
Flexibility to travel within and outside of India
Demonstrated ability to learn and embrace new and changing technologies, applications and solutions.
Established thought leadership through publishing white papers, points of view, the speaker in forums, conceptualizing frameworks and business solutions
Job Requirements: Field Service Lightning FSL, Apex, SOQL SOSL, Javascript, Salesforce, Architecture Design Mapping, Build and Deployment, Effort Estimation, Template Design, Solution Design Document, User Interface Design, Coding Standards Document
Note – Salesforce Hands-on Experience is mandatory
